Is HBO Go Down? Common Issues & Fixes

HBO Go is a TV Everywhere service offered by the cable network HBO. It allows users with an existing HBO subscription through a cable or satellite provider to stream on-demand HBO content. This includes current and past series, movies, specials, and sporting events, accessible via the HBO website, mobile devices, and gaming consoles.

HBO Go vs. HBO Now: Understanding the Difference

HBO has two online streaming services that share the same content, which can be confusing. The key difference lies in their target audience:

• HBO Go is for users who already have HBO through their cable or satellite TV provider but want to stream content on devices such as smartphones, tablets, smart TVs, set-top boxes, or gaming consoles.
• HBO Now is a standalone service for users without a cable or satellite subscription. By signing up for HBO Now, subscribers gain access to HBO’s full content library on mobile devices and smart TV-based platforms.

As of now, HBO Now has approximately 5 million subscribers.

Why Is HBO Go Down? Common Issues and Fixes

At times, HBO Go may experience outages or glitches due to overloaded servers, software issues, or problems with your cable provider or internet connection. Users may encounter:

• Error messages
• A blank or black screen
• A screen stuck on loading with no progress

Is HBO Go Down? How to Check

If multiple users are reporting issues, it’s likely an HBO Go outage. Unfortunately, in such cases, there’s little you can do until HBO resolves the issue.

To check for outages:

• Visit Downdetector to see if other users are experiencing problems.
• Check HBO’s official Twitter account for real-time updates.
• Try accessing HBO Go on another device to confirm whether the issue is widespread.

Troubleshooting HBO Go Issues

1. Restart & Update the App

• Ensure you’re using the latest version of the HBO Go app. Updates often fix streaming issues.
• Restart the app and try again.
• If problems persist, uninstall and reinstall the app.

2. Switch Devices or Browsers

• If you’re watching on a smart TV or console, try switching to a mobile device or PC.
• If using a web browser, switch from Chrome to Firefox or another browser. Some playback issues may be browser-specific.

3. Fix HBO Go Issues on Mobile Devices

If HBO Go is not working on your smartphone or tablet:

• If using a cellular network, switch to Wi-Fi for a more stable connection.
• Toggle Airplane mode on and off to reset your network.
• Restart your device.
• Clear the app cache:

• Android: Go to Settings > Applications > Manage Applications > HBO Go and tap Clear Cache.
• iOS: Open the HBO Go app, go to Settings, and select Clear Temporary Files.

4. Check Your Login Credentials

If you’re having trouble signing in:

• Double-check that you’ve entered the correct username and password.
• If you’ve forgotten your password, use HBO Go’s password reset option.
• If you subscribed through Hulu or Amazon Prime, use the email and password associated with those services.

Final Thoughts

If HBO Go is down due to a server issue, waiting is often the only solution. However, if the problem is on your end, these troubleshooting steps can help you get back to streaming quickly. If all else fails, contact HBO Go’s customer support or your cable provider for further assistance.